cannot launch lw pro
 

G'day to all

I recently bought lw pro 4 weeks ago and cannot launch program. I double click on icon and nothing happens. I was in touch with support for 2 weeks and we tried many many things. It now been two weeks with no replies. Very frustrating. I had a previous version and have not encounted anything like this. I am running java 5.0.10, Windows XP. Below is what SUPPORT told me to do. I have done so and yet no luck.
Please help - am getting very frustrated


Please do the following in order to perform a clean reinstallation of
>> LimeWire PRO:
>>
>> 1 - Completely shut down LimeWire, including in the taskbar and
>> system tray (the system tray is located in the bottom-right corner of
>> the screen, usually next to the time).
>>
>> 2 - Uninstall all previous installations of LimeWire and Java Runtime
>> Environment from Add/Remove programs (go to: Start > Settings >
>> Control Panel > Add/Remove Programs).
>>
>> 3 - Delete all LimeWire icons and installers from your computer (you
>> may find some on your desktop).
>>
>> 4 - Right-click the Start menu, then select Explore. Using the
>> folder tree on the left side, navigate to the following directories,
>> and delete them where found (you can right-click the folder and
>> select
>> Delete):
>> C:\Documents and Settings\(username)\Application Data\LimeWire
>> (where username is the name you use to log on to Windows)
>> C:\Documents and Settings\(username)\Incomplete (this will delete
>> any partial downloads that were in progress)
>> C:\Documents and Settings\(username)\.limewire
>> C:\Program Files\LimeWire
>> NOTE: If you can't find these folders, go to Tools > Folder Options
>> > View, then select Show Hidden Files.
>>
>> 5 - Restart your computer.
>>
>> 6 - Visit:
>> http://java.sun.com/products/archive/j2se/5.0_10/index.html
>> and download the JRE (not the JDK), Windows Offline Installation
>>
>> 7 - Go back to the PRO download page, using the download link that
>> was emailed to you on the date of your purchase, and download the
>> Windows installer. Save
>> the LimeWire PRO installer to your desktop, and then double-click
>> on the file, to install the program onto your computer.

See whether anything here helps (sorry if it seems like repeating yourself)...

Try updating your Java for the latest JRE update (JRE 6 update 6): Java SE Downloads
Download the JRE offline installer & remove any other Java versions before installing this one.

Try deleting LW's preferences folder again when LW's properly closed . See point 3 here & also point 2 if you've used older versions of LW in the past (there could be a folder in either location).
Fixes for LimeWire
This will change all of your settings within options, you'll have to go back through afterwards & reset things. If you're not sure of your settings, go through LW's tools > options & write them all down, so that you can reset things later.

If that doesn't help, right click on the LW icon > properties > compatibility. Try running in compatibility mode for Win 2000 or NT.

Do you have Alcohol software installed? If so, look here.
LW starts then close, log: resolve_virtual_call

THANK YOU soooo Much Birdy.

I changed the compatibility mode to win 2000 and i finally launched and used LW pro. Its good to know that there are people like yourself out there willing to help those who have problems. I now know where to ask if i have another issue.

Once again - Thanks

I cannot install my limewire pro please help me get started!!!!