Limewire will update automatically on your system if you purchased it within 6 months but other than that, you can do what I had to do, fight with the company! I had the same exact problem. I love limewire but hate the headaches that come with it. When you write to the "support" at limewire, make sure to attach the letter they emailed you with all the info on it or they will write you back a letter letting you know that they are "unable to help you at this time".... No surprise there....hugh? Good luck! I got mine working but I still fight with it. I am seriously thinking of ditching it and moving on. Just hate the waste of hard earned money spent. I hope this helps in some small way. Have a good day, Carmen