ET VOILA gave you some good advice.
But to me the key words in your post
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installed on my computer for a few days now
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strongly hinted to me you may not have 4.9.11. Consider the date of your post. Cosider you said
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installed on my computer for a few days now
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4.9.11 just was released so there is no way you have had this program for a couple of days.