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Old February 20th, 2009
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Lord of the Rings Lord of the Rings is offline
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Join Date: June 30th, 2004
Location: Middle of the ocean apparently (middle earth)
Posts: 994
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How long ago was that? And how much did you pay?

Usual reasons for not recognising email address:

* You used the incorrect email address to enter
* Your pro support has finished & your email information auto removed
* You did not purchase from LW.org but accidentally from a scam site.

Do you remember receiving emails from Pro sales / support previously. One with your download link? If not, then you didn't purchase from LW. Check your email addresses & see if any mail from pro still exists. Not sure why anybody would delete such an email anyway with their pro information on it.
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