Connection problems

[sinyuhkjing]

1. OS version? (eg: Windows 98) Windows XP
2. What firewalls you have? Windows
3. How much ram?
4. Hard Disk space available? 56.2mb
5. Connection type? (eg: dialup, broadband, cable, etc.) cable
6. Modem & router brand name & model numbers? motorolla
7. Where are you trying to connect from (house, appartment complex, school, student accomodation, work, etc.)? house
8. What version of LimeWire (LW) & Java do you have? (Go to LW's menu Help>About LW...) Will show both LW & Java version. 4.18.3; 1:5:0_08
9. Who is your ISP (Internet Service Provider)? SHAW
10. Do this simple test for us. Using your browser go here: http://www3.limewire.com:6346/ The page should say 'Your test worked!'. What happens when you go there? it did that
11. Are you sharing the connection with other computers or p2p sharing programs? If yes, please give details of set up. no
12. Is this a your 1st try at LW or is this a new problem with an experienced user. first time
13. Do you see a brick wall in front of the blue world icon at the bottom of LW's interface? _ click here to see Sample image yes
14. For those using a modem/router, how is your modem/router set up...are you port forwarding or is UPnP enabled? don;t know
15. What security programs are you using (antivirus etc)? Some people might not be aware that their security suite includes a firewall Norton
16. What country are you living in? Sometimes there are ISPs with the same name in more than one country (eg Clearwire in the USA & also in Ireland). Canada

[birdy]

Try the fixes in the thread below. Start off by updating your Java version & if that doesn't help then go through the other fixes
If LW Will Not Connect

If nothing there helps, try to find out the model number of your Motorola (if nothing's showing on top of the router, have a look underneath).

[sinyuhkjing]

I tried all the hints except 2 which I had no idea how to do (the gnutella.net one and the changing the port one) and I was scared to try to do cuz I didn't want to screw up my computer if it went wrong. I couldn't find preferences either in Limewire. I updated my Java and disconnected and reconnected Limewire. I unchecked Connect at startup My advanced option doesn't have anything to click on (performance) so I couldn't do that one.

My motorolla has a bar code that says 49721081 is that the number you need?

Please help! Thanks.

[birdy]

Go back to the thread that I linked to earlier. Take it slowly & follow the steps carefully - I tried to make those fixes as easy to follow as possible.
Changing ports & deleting the gnutella.net file won't screw up your computer.
If you can't find a preferences folder, remember that you have to show hidden files & folders first...otherwise you won't see the preferences folder.

Are you sure you're looking in the right place for the advanced options in LW? Open LW, click on Tools, click on Options, scroll right down to the bottom of those options & you'll find Advanced. Click on Advanced & then you'll see Performance. Click on Performance & you'll be able to change the options. Click Apply & then OK to save the changes.


The Motorola model will probably have some letters, followed by some numbers (eg SBG900 or WR850G)

[sinyuhkjing]

I did the Options Advanced disable thing and it worked. THanks much.