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Once registered but before posting, members MUST READ the FORUM RULES (click here) and LimeWire/FrostWire users should include System details - help us to help you (click on blue link) in their posts if their problem relates to using the program. Whilst forum helpers are happy to help where they can, without these system details your post might be ignored. And wise to read How to create a New Thread

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Support Forums

Before you post to one of the specific Client Help and Support Conferences in Gnutella Client Forums please look through other threads and Stickies that may answer your questions. Most problems are not new. The Search function is most useful. Also the red Stickies have answers to the most commonly asked questions. (over 90 percent).
If your problem is not resolved by a search of the forums, please take the next step and post in the appropriate forum. There are many members who will be glad to help.
If you are new to the world of file sharing please do not be shy! Everyone was ‘new’ when they first started.

When posting, please include details for:
Your Operating System ....... Your version of your Gnutella Client ....... Your Internet connection (56K, Cable, DSL) ....... The exact error message, if one pops up
Any other relevant information that you think may help ....... Try to make your post descriptive, specific, and clear so members can quickly and efficiently help you
LimeWire and FrostWire users need to supply these details >>> System details - help us to help you (click on blue link)

Moderators

There are senior members on the forums who serve as Moderators. These volunteers keep the board organized and moving.
Moderators are authorized to: (in order of increasing severity)
Move posts to the correct forums. Many times, members post in the wrong forum. These off-topic posts may impede the normal operation of the forum.
Edit posts. Moderators will edit posts that are offensive or break any of the House Rules.
Delete posts. Posts that cannot be edited to comply with the House Rules will be deleted.
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Ban members. The most severe punishment. Three or more moderators or administrators must agree to the ban for this action to occur. Banning is reserved for very severe offenses and members who, after many warnings, fail to comply with the House Rules. Banning is permanent. Bans cannot be removed by the moderators and probably won't be removed by the administration.


The Rules

1. Warez, copyright violation, or any other illegal activity may NOT be linked or expressed in any form. Topics discussing techniques for violating these laws and messages containing locations of web sites or other servers hosting illegal content will be silently removed. Multiple offenses will result in consequences.

2. Spamming and excessive advertising will not be tolerated.

3. There will be no excessive use of profanity in any forum.

4. There will be no racial, ethnic, or gender based insults, or any other personal attacks.

5. Pictures may be attached to posts and signatures if they are not sexually explicit or offensive.

6. Remember to post in the correct forum. Take your time to look at other threads and see where your post will go. If your post is placed in the wrong forum it will be moved by a moderator.

7. If you see a post in the wrong forum or in violation of the House Rules, please contact a moderator via Private Message or the "Report this post to a moderator" link at the bottom of every post. Please do not respond directly to the member - a moderator will do what is required.

8. Any impersonation of a forum member in any mode of communication is strictly prohibited and will result in banning.

9. Multiple copies of the same post will not be tolerated. Post your question, comment, or complaint only once. There is no need to express yourself more than once. Duplicate posts will be deleted with little or no warning.

10. Posts should have descriptive subjects. Vague titles such as "Help!", "Why?", and the like may not get enough attention to the contents.

11. Do not divulge anyone's personal information in the forum, not even your own. This includes e-mail addresses, IP addresses, age, house address, and any other distinguishing information. Don´t use eMail addresses in your nick.

12. Signatures may be used as long as they are not offensive or sexually explicit.

13. Failure to show that you have read the forum rules may result in forum rules breach infraction points or warnings awarded against you which may later total up to an automatic temporary or permanent ban. Supplying system details is a prerequisite in most cases, particularly with connection or installation issues.

Violation of any of these rules will bring consequences, determined on a case-by-case basis.


Thank You! Thanks for taking the time to read these forum guidelines. We hope your visit is helpful and mutually beneficial to the entire community.


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  #1 (permalink)  
Old January 12th, 2007
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Join Date: January 12th, 2007
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nash1969 is on a distinguished road
Default package

my receipt says i ordered the pro version but that doesnt seem to be the case. cant find anyone or anywhere to contact can you help please thanks
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  #2 (permalink)  
Old January 12th, 2007
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Join Date: May 30th, 2004
Location: United Kingdom
Posts: 2,210
ukbobboy01 is on a distinguished road
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Where did you get your "Pro" version from?

I would advise you to answer this question as fully as possible because vague short answers (or worse still, vague questions) does not help the volunteers of this forum in trying to find a solution for your problem.



Shark Chum Bob
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  #3 (permalink)  
Old January 14th, 2007
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Join Date: January 12th, 2007
Posts: 3
nash1969 is on a distinguished road
Default package

i went to a site title Limewire: For The Fastest File Sharing Program On The Planet. address http://www.limewire.com/english/cont...ows+XP&osv=5.1
I then clicked on the pro version button and duly followed the proceedure and received an email saying:


Please print out this page for your records.

Billing information
Membership type:Lifetime Full & Unlimited Access for a total of 17.88 ? GBP
Pro Version for a total of 8.97 ? GBP
Download Protection for a total of 6.97 ? GBP
NetSpyProtector Option - Protect yourself from malware for a total of 11.88 ? GBP

Grand total: 45.7 ? GBP




i hope this is enough info thanks nash
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  #4 (permalink)  
Old January 15th, 2007
Valued Member contributor
 

Join Date: May 30th, 2004
Location: United Kingdom
Posts: 2,210
ukbobboy01 is on a distinguished road
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Nash

Although you started off with the right URL it is obvious that you got yourself (well, your browser actually) "jacked" to a scam site.

Let me explain, the LW org. only offers LW Basic (for free) and LW Pro for $18.88 (US Dollars), which work out at something less than £14.00 (UK Pounds), and for that you get for that is 6 months worth of free updates/upgrades and 6 months technical support. The LW Org. does not sell the following crap you got, i.e.
Quote:
Membership type:Lifetime Full & Unlimited Access for a total of 17.88 ? GBP
Pro Version for a total of 8.97 ? GBP
Download Protection for a total of 6.97 ? GBP
NetSpyProtector Option - Protect yourself from malware for a total of 11.88 ? GBP

Grand total: 45.7 ? GBP
Unfortunately, you are not the first (nor will you be the last) victim to get hi-jacked away from a legitamate site and transported to a scam site that does nothing but rip you off.

So, what do you do now?

1) Contact your credit card company and explain that you are the victim of a fraud, your browser was hi-jacked away from a legitamate site and dumped into to a site, without you knowing, which has been specifically designed to extract money from internet novices.

As most CC cards have an anti-fraud policy then you should be able to get your money back.

2) Your browser has been compromised, meaning that there some miscreant site has planted a re-direct into your browser and the only way to get it out is to run some anti-spyware apps, like the following:

Ad-ware SE - Well respected free ad and spyware remover.

Spybot - Another well respected free ad and spyware remover and most people, including myself, recommend that you download both apps and use them one after the other.

AVG Anti-Spyware 7.5 - Protects your PC from and removes anti-spyware and anti-malware, good product and has a free trial period but ultimately is not free.


Good luck



UK Bob

Last edited by ukbobboy01 : January 15th, 2007 at 10:01 AM.
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  #5 (permalink)  
Old January 27th, 2007
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Join Date: January 12th, 2007
Posts: 3
nash1969 is on a distinguished road
Default thanks

flamin cheeky monkeys. thanks for the advice. i contacted my credit card copmpany and they have refunded my money and have asked me to provide further details so they can pursue the matter. X
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