That's a tricky one. It could just be a temporary thing. I haven't had that happen for quite some time. Could you do a small test for me. Do this TEST for incoming (click link for instructions) & report back whether your results are True/False. IF your result is False, tell us your OS version & any firewalls you have, type of connection & devices used (modem & router brands & models.) Also tell us your LW version.