It can take up to 24 hours or so for their systems to update themselves & before you receive a link to your personal downld page. But it you've already received it, there may be a problem at their end.

Do you only have 2 browsers? I think you may find Explorer was also installed on your system with OSX unless you chose not to. You could try Explorer.

I'll see if I can get the attention of support to see your problem.