Did everything stated and still cannot get past first stack on bottom. The quality is stated as 'connecting'. We have windows xp and updated to the 4.6.0 (which I think is now 4.8.0) this past weekend. We've used limewire for awhile and just ran out of our six month subscription so paid the additional 14.50 to upgrade. I've uninstalled and reinstalled, followed all directions and now am not getting anywhere. The feedback and help is greatly appreciated - unfortunately, it's not moving us past that first stack.