Ok, I went to that link, and followed the WindowsXP instructions...still doesn't work. I have no idea if I have that ZoneAlarm thing...and I don't understand the McAffee instructions.

I have no idea what type of connection I have??? There are two little boxes that sit on top of the computer with lots of lights on...(I think one them is the modem?) Sorry, I'm so stupid at this...

And I've never heard of router type?

And what do you mean "disable those firewalls"? How do I do that?

Thanks