Mine won't open either.

I did the firewall thing. I trashed and re-downloaded. I looked in the prefs and there were none to throw away..........what next??????? No one will answer my emails at the support email given.....

I use to have just the basic, but then I thought I'd bump up to PRO....well, I paid my money and now it won't open. I even tried to upload the free basic one again, but that won't open now too.

Does anybody have any ideas?????????????

Thank you,
Cheryl