I have the basic version. I started it up and it says it is connecting. I have pretty fast connection and its been more than and hour, without connecting. i do not think a firewall is blocking it because when i first set lw up it said that if something comes up i have to click unblock. but nothing came up. someone please help me. p.s. it does this for every computer i have. i asked my friends who use lw and they have computer,internet, and version of lw installed and it works for them.