hi there to answer your questions it go`s into start mode and i get the box saying loading user interface and then it just stops after about 5 sec`s and fails to run sometimes i get a message to send a report to m/soft
as to the rest of your request here is the answers for you :-

1 it passed the test
2 norton (whitch i have tried working and disabled )
3512 m g ram
4 46 gig free space
5 broadband
6 speed dial ?
7 home use machine
8 onetel (unlimited downloads)
9 no
10 time with lw (but have used simmer before and i am a moderate user of the compter i hope this will be able to help you to help me out thanks basil