Addrienne

I went back and read you previous post you have not provided your Modem or router model name and number and yes the router can have a firewall in it.

Also I noticed that you had to ask your dad for that information. So did your dad by pro for you or did you download it from the Internet. If you downloaded it from the Internet the odds are it is corrupt. And no matter what we have you do it will not fix it.

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A little common sense goes a long way

Later Grandpa