There are a few problems with the pro department recently, mainly due to moves being made to counter fraud . This doeds not help you I know .. I'm just making excuses, but they have assured users that payments made wrongly should be repeated within a day or so. Have you tried ring the Limewire phone number on your credit card statement?
Forum member mformel can be contacted by pm (personal message) and I would recommend you put your problems to her and she is most helpful
This link will do the job.
http://www.gnutellaforums.com/privat...e&userid=27786