Ok, I called Motorola last night and they ran me through the process to see if it was on through my modem....it wasn't. It's a sbg900 wireless Surfboard Gateway. And no this isn't my first time using it. After using limewire for quite awhile, two days ago it jusy wouldn't let me on. It said to reinstall it. So I did. Honestly about 12 different times. Of course I went to add and remove each time...lol I'm not computer dumb. Then after successfully installing it, it said that I didn't have the Java Runtime I needed. So after installing four different runtimes by Java, it worked. For a day. Yesterday I went to open Lw back up, it said reinstall again. And I did. Now there is this nasty firewall problem. I have a desk top computer and a wireless laptop, Toshiba, which is where I do all my work......HELP!!!!!!