It sounds like you didn't include all the details for the error report or they wanted you to retest it under different conditions after having tried something else to solve the issue in the meantime. And it gives the impression you lost your hat thinking there wasn't a simple one off solution. It does sound like you were not especially patient. And it probably showed in your correspondence to them. Yelling & screaming at support personnel or anybody isn't the most diplomatic method to achieve a result. But perhaps that's in your persona. Mirror time. Imagine someone doing the same to you. Have a close look in the mirror. See those red eyes, swolen ears, puffy cheeks, ... lightning.

I see you have come to this forum, not for help, but simply to flame, troll & bleed your anguish.