Now I'm really confused. I thought you said in another thread you were using Microsoft devices. Can you possibly state exactly the devices you are using? The model no's will most likely be listed on the top side or bottom. You can call Qwest to find out which models & devices you have if you're unsure.

My guess is this is your problem. Your devices are causing a firewall effect. Unless we can know exactly what you have, we can't hand you specific advice & instructions. If you want to connect, then the time & cost of a call to Quest is not important. When you're on the phone to them, also ask them if they block any ports whatsoever & which ones. Write these down & post your information here after the call. Also ask whether they block or shape bandwidth for p2p programs such as LW. This & port & device information is very important to solving your issue.