They may well not be in breach of contract but thats not the point is it. Why would u continue to pay someone whos not providing u with the service you pay for and expect thats just dumb. Its because of people who ar to stubborn or foolish to drop thier isp that they are getting away with abusing thier customers rights these people ar the ones to blame for the shaping not the companys who do it they just get away wiv what they can you should be ashamed.