yes--that was last year. The Shaw letter is much more recent. Hope the help desk is in the loop and are correct.

The ISP's help desk doesn't always know what the internet admins are doing: the help desk at my ISP were about to even try replacing the underground cable before we finally tracked an upload problem to some experimental bandwidth throttling software/hardware the admins had been trying. http://www.gnutellaforums.com/showth...light=sandvine
http://www.gnutellaforums.com/showthread.php?t=21380 was fun to review too while I looked for the name of the other bandwidth controls: Google CISCO NBAR