Well, i am able to connect now. I really don't know what I did. It was either the Norton firewall thing that I read on another message in this forum or the fact that I put in that 6349 number in the port box from another message in the forum. I am not sure, but I am up and running just fine now. It may have been my phone & modem line because for the past few days it was all static & my phone company came & switched the lines & now my line is clear & I get connected to LW and have already downloaded 2 cd's. Wish I could be of more help to you. If you have norton anti-virus on your PC go to the the message about what to do on that. It's worth a try if you have not tried that already.