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Old July 9th, 2006
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Join Date: June 30th, 2004
Location: Middle of the ocean apparently (middle earth)
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It is or was the weekend so the backlog of requests of help has probably overwhelmed them temporarily. But that's to be expected on a weekend. (since they don't work weekends!) They are very good ... but the forums are sometimes faster. But the forum help is sometimes hit & miss. But we do what we can to help according to our experience & others advice.
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