forget about contacting your CC...by the terms of service you are offered free update downloads for 6 months...which by the message you post originally appears to have passed, and it jives with your memory about how long ago your 'purchase' of LW was...

its just plain bad luck that your drives got corrupted...live and learn...one should always back up important files to a CD/DVD regularly if they are that important to you as computers can be wacked in to many different ways to depend upon data being there the next day