weird...how do you do the transfer?...with my mp3 player, a creative zen micro, I just plug it in via the usb port, and XP sees it as a HDD basically...and I just drag and drop the tunes I want into the player and its done...and I can also choose to use windoze commands to delete the files...basically, I just totally skip using any associated software that came with the player...

and that's the best 'advice' I can give you....

if upon trying the method, and you still are having this problem then either you have some sort of evil virus (do a scan with your AV, spybot search and destroy and adaware SE) or you player is faulty