I'VE SENT THIS MESSAGE MORE THAN THREE TIMES AND WAITED FOR A REPLY FOR OVER THREE MONTHS AND NO ONE FROM CUSTUMER SUPPORT HAS REPLIED TO ME how is this possible?

I bought limewire pro thinking it would be better and now I can barely download anything???

I have updated Limewire PRO to the latest version and I can connect with a Turbo-Charged connection also search Limewire without any problems but every single time I try to download a file it will take forever to connect and then when it does start downloading it's at an extremely slow rate! >> (0-1 KB/s speed) This has been hapening for a while now, I tried downloading from diferent hosts but nothing has worked. My cable modem internet connection is working perfectly, loading pages and also downloading other files fast from other sites so I just don't understand what the problem seems to be, please help me.