Make sure that your desktop speakers are selected within audio devices.
Go to Sounds & Audio Devices, then click on the Volume tab. Now at the bottom, click on Advanced, in the Speaker Settings part. Now the Advanced page will open & you'll see Speaker Setup...make sure that the right type of setup is selected (desktop stereo speakers if your computer's a desktop). If you have to change that setting, click Apply & ok after changing.

That's about as much as I know (never had this problem)! If that's no help, someone around here will know more...just keep an eye on this thread & bump it if nobody answers after a day or so:wink: