2. Have you installed anything like ZoneAlarm, Kerio, Norton firewall (NPF), Comodo, Sygate...these are all software firewalls. Look in your system tray, do you see any icons for any firewalls (sorry, don't know win 98 at all)? Have a look also in add/remove programs...any firewall stuff there?

3. Start > right click on My Computer > properties. You'll see how much RAM.

4.Start > My computer > right click local disk (C) > properties. You'll see how much free space.

5 & 6. Do you mean modem speed (as in dial-up) or do you have a modem that your comp plugs into? If you have an external modem, look for any brand or model (look underneath the device too).

7. Is home a house, apartment, student accommodation?

9. Your ISP is your internet service provider...who do you pay for your internet use?

11. Are you on a network of some kind or is your the only computer in your home? Do you use any other file sharing programs?

What has changed since you were last able to use LW? Any updates, new programs installed, change of ISP, moved house etc etc?