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1. OS version? Windows XP

2. What firewalls you have? McAfee

3. How much ram? Not Sure

4. Hard Disk space available? 119 GB

5. Connection type? DSL

6. Modem & router brand name & model numbers? Not Sure

7. Where are you trying to connect from? My House

8. What version of LimeWire (LW) & Java do you have? I have Limewire 4.12.10

9. Who is your ISP provider (Internet Service Provider)? Verizon

10. Do this simple test for us. Using your browser go here: http://www3.limewire.com:6346/ The page should say 'Your test worked!'. What happens when you go there? It says "Your test worked!"

11. Are you sharing the connection with other computers or p2p sharing programs? If yes, please give details of set up. Im not sharing

12. Is this a your 1st try at LW or is this a new problem with an experienced user. New problem

13. Do you see a brick wall in front of the blue world icon at the bottom of LW's interface? I cant even open Limewire