1. OS version? (eg: Windows 98,XP.SP2. )?
Windows xp with sp2
2. What firewalls you have?
Mcafee security centre with personal firewall but have allowed limewire in settings
3. How much ram?
1 gb of ram
4. Hard Disk space available?
60 gb available
5. Connection type? (eg: dialup, broadband, cable, etc.)?
10 mb broadband
6. Modem & router brand name & model numbers?
Modem ntl 200 series,router is netgear rangemax ,have another computer on network which is ok on linewire also wireless laptop which is ok
7. Where are you trying to connect from (house, appartment complex, school,
student accomodation, work, etc.)?
am connecting at home in house
8. What version of LimeWire (LW) & Java do you have? (Go to LW's menu
Help>About LW...) Will show both LW & Java version.
Lw 4.10.3 pro,java 1.6.0
9. Who is your ISP (Internet Service Provider)?
Isp is ntl
10. Do this simple test for us. Using your browser go here:
http://www3.limewire.com:6346/ The page should say 'Your test worked!'. What happens when you go there?
It says your test worked

11. Are you sharing the connection with other computers or p2p sharing programs? If yes, please give details of set up.
Two pc’s on network through router.
12. Is this a your 1st try at LW or is this a new problem with an experienced user.
Have been using limewire for quite few years never had this problem before
13. Do you see a brick wall in front of the blue world icon at the bottom of
LW's interface?
yes