I suggest you volunteer for something else.
When you volunteered,,what ,,pray tell, did you expect?
DId you not think you may have to answer questions that may become repeatative?
Did you not think it may consume some portion of your time
Did you not think you should have a sound understanding of the product and related issues?

I suggest you perhaps consider re-educating yourself following LordoftheRings attitude towards being a volunteer, one who truly deserves the title 'moderator' - if anyone needs help seek him out. if i knew how i would, but a dare not ask another question.
Anyway, Limewire volunteer, I would be overjoyed if i 'owned' a product and my 'volunteers' were the ones responsible for the 'decrease' in my customer base.