1. OS version? (eg: Windows 98) Win Vista Home Premium
2. What firewalls you have?McAfee, Windows Firewall
3. How much ram?2gb
4. Hard Disk space available?250gb
5. Connection type? (eg: dialup, broadband, cable, etc.)cable
6. Modem & router brand name & model numbers?DLink DL-524 router so laptop can connect wirelessly, modem: motorolla sb4220 surfboard cable modem
7. Where are you trying to connect from (house, appartment complex, school, student accomodation, work, etc.)?home
8. What version of LimeWire (LW) & Java do you have? (Go to LW's menu Help>About LW...) Will show both LW & Java version.using latest of each
9. Who is your ISP provider (Internet Service Provider)?RoadRunner
10. Do this simple test for us. Using your browser go here: http://www3.limewire.com:6346/ The page should say 'Your test worked!'. What happens when you go there?Test worked
11. Are you sharing the connection with other computers or p2p sharing programs? If yes, please give details of set up.One laptop wireless connection only an hour a day
12. Is this a your 1st try at LW or is this a new problem with an experienced user.Continuous
13. Do you see a brick wall in front of the blue world icon at the bottom of LW's interface?Yes


Have gone and reinstalled twice now since initial....have fully uninstalled and reinstalled McAfee, have turned all firewalls on and off, have tried allowing for open ports (udp and tcp), have used exceptions in firewalls, so far have been able to use for one day for about 2 hours, now never connects, I BOUGHT Limewire pro, paid for, and now won't work.......need help.....