Is your LW connection ok? How many green connection bars do you see?

If your LW is connected, see the thread here for some other ideas.
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If you have a connection problem, check this sticky for info. Start off by making sure that you're only using 1 software firewall & that it's configured to allow LW.
Connection problems? Check here first!

If you're still stuck, please give us your details.
System details - help us to help you