Dear Gnu,

Am having problems getting LW to work on my sons laptop. It has done so for months but the last 2 days? NO!

1. OS version? Windows Xp SP2
2. What firewalls you have? Just Windows firewall, LW is an exception.Have tried un-excepting, restarting, excepting, restarting but no change (still have 1 bar on connection)
3. How much ram? 512Mb
4. Hard Disk space available? 32Gb
5. Connection type? (eg: dialup, broadband, cable, etc.) Broadband
6. Modem & router brand name & model numbers? Alcatel Speedtouch 570
7. Where are you trying to connect from (house, appartment complex, school, student accomodation, work, etc.)? From home, we have done so successfully for months
8. What version of LimeWire (LW) & Java do you have? (Go to LW's menu Help>About LW...) Will show both LW & Java version. LW 4.12.11 Java 1.5.0_9
9. Who is your ISP provider (Internet Service Provider)? TalkTalk
10. Do this simple test for us. Using your browser go here: http://www3.limewire.com:6346/ The page should say 'Your test worked!'. What happens when you go there? 'Your test worked!'.
11. Are you sharing the connection with other computers or p2p sharing programs? If yes, please give details of set up. NOT sharing
12. Is this a your 1st try at LW or is this a new problem with an experienced user. New problem, experienced user
13. Do you see a brick wall in front of the blue world icon at the bottom of LW's interface? Yes, always have

Have latest AVG and adaware spyware definitions and cleaned laptop of viruses and spyware (only got a few benign spyware), but still no change.

Can you please help.
Regards

Andy