Here is the story. Iwas using LW basic and it was real slow so I purcased LW Pro.It was a little faster but nothing to write home about and the movies I tried o download were never the actual movies or it took 20 hours to download. Anyway,one day LW would not connect so I found a number somewhere to reach them (or so I thought it was LW).The lady on the phone said "oh,we are always having problems with LW so go to such and such web site and dl it because it is a much better program and since you paid for pro you will get it there also". The program she had me DL was 360 share pro and it was great for a year but now it won't connect. I uninstalled it so I could re-install and I can't because I have to get to the members area but it doesn't recognize my screen name.