Hi, mickjapa108 I'm having same problem when I click the icon the start up screen loads then after this it does nothing I have followed yr instuctions but when I try to go into "Start/Search/click on all files n folders/more advanced options" the strangest thing happens a box pops up saying "windows exploror has enc. a problem and needs to close we are sorry for the inconvenience" I'm using limewire free also when I tried doing a spy ware search this freezes I'm not sure what to do next any ideas? thanx