Hi Star
You need to configure BTHome Hub, Use this blue link, it will open on your page.
PortForward.com - Free Help Setting up Your Router or Firewall
Also java is out of date, use this link to update.
Now! Go to,
START/Set Program Access/Change or Remove Programs,
now completely remove all versions of java.
Re BOOT Your computer NOW.
Now! Use this Link to get (jre-1.5.11) Use the off line installer, NOT the (recommended) one,
Java SE Downloads - Previous Release - JDK 5
When Download is completed.
Disconnect from internet, close ALL apps n reinstall java.