I have had LW for about a week. Yesterday it just stopped connecting properly...I only get one line of connection. My details are spelled out below. Please help!
1. what OS version? (eg: Windows 98, XP,OSX, Vista)
Windows XP
2. What firewalls you have ?
McAffee, have tried also with it turned off.
3. How much ram ?
1024 MB
4. Hard Disk space available ?
300G
5. Connection type (eg: dialup, broadband, cable, etc.) ?
Cable
6.Modem what brand name & model numbers ?
PCI Soft data fax
7.Router brand name & model numbers ?
SunRocket (I think)
8. Where are you trying to connect from (house, apartment complex, school, student accommodation, work, etc.) ?
Duplex
9. What version,LimeWire & Java, are you using. Go to L/W's Help/About L/W, THIS show both LW & Java version.?
LW 4.12.11 Java 1.5.0_02
10. Who is your ISP provider (Internet Service Provider) ?
Comcast
11. Do this test click here:
http://www3.limewire.com:6346/ should say 'Your test worked!. What happens ?
Doesn't say anything. When I went to the ShieldsUp! Page to probe the 6346 port, it says stealth, even when I disable my firewall.
12. Are you sharing the connection with other computers or p2p sharing programs? If yes, please give details of set up.
No
13. Is this your 1st try at LW, or is this a new problem with an experienced user.?
Limewire was working for the last week, I have only had it for that week. Started not working yesterday. I believe my McAfee did do an update in the last day or so, but it still won't connect when I turn off McAfee. I have tried to uninstall and reinstall Limewire as well, and it still only has one connection bar.
14. Do you see a brick wall in front of the blue world icon at the bottom of LW's interface ?
yes
15. Have you given full permissions for LimeWire to pass through your Firewall ?
Yes, I have manually removed LW from the permission list and added again as suggested, but still isn't working.
16. XP users, Please state XP firewall on or off.?
This is off.
17. In Start & remove Programs, Is this update Installed, "Security Update for Windows XP (KB931261)" ?
Yes
If Windows Updates are not seen Tick the box at top of page, (show updates)
18. Are you using Manual Port faward OR UPnP ?
I was using UPnP, but have also tried Manual port with no change in connection....still not working. I would appreciate any help please. Thanks! Lavender