Hello All,

We are trying to identify the cause of the issue that, on Windows Vista machines with McAfee installed, when you start LimeWire the Internet connection drops.

We would appreciate your help in this - could you let us know the following:

1. What McAfee programs are installed, and which version?
- open the McAfee SecurityCenter
- click on View Details (on the bottom right)


2. Are you able to identify which McAfee program is the cause of the issue?
- uninstall the McAfee programs one-by-one untill the problem goes away.
- we are especially interested to know if the issue occurs with only Privacy Service or only the Personal Firewall installed.


3. What version of LimeWire (Pro) are you using?


4. What ports have you configured for LimeWire? Does the issue exist if you try different ports?


5. Opening ports in the McAfee Firewall:
- open McAfee SecurityCenter
- select Internet & Network
- select the Firewall protection
- click the Advanced button
- click System Services (on the left)
- on the next page, in the list, scroll down and check the box beside Windows file sharing

- in the same list you can try to Add the incoming ports used by LimeWire to see if this makes a difference.


6. What other solutions / work-arounds have you tried already?


Please reply with your results in this thread. Alternatively, e-mail or PM me.


Thank you very much.

Bastiaan.