1. OS version? (eg: Windows 98) Windows XP Professional
2. What firewalls you have? McAfee Personal Firewall Plus
3. How much ram? not sure
4. Hard Disk space available? not sure
5. Connection type? (eg: dialup, broadband, cable, etc.) broadband
6. Modem & router brand name & model numbers? [B]**********/B]
7. Where are you trying to connect from (home, school, work, etc.)? Home
8. What version of LimeWire (LW) & Java do you have? (Go to LW's menu Help>About LW...) Will show both LW & Java version. 4.12
9. Who is your ISP provider (Internet Service Provider)? Cox Communications
10. Do this simple test for us. Using your browser go here: http://www3.limewire.com:6346/ The page should say 'Your test worked!'. What happens when you go there? Test works
11. Are you sharing the connection with other computers or p2p sharing programs? If yes, please give details of set up. No
12. Is this a your 1st try at LW or is this a new problem with an experienced user. I've used Limewire for years, this is the 1st time I've ever had a problem, and it happened about 2 weeks ago.
13. Do you see a brick wall in front of the blue world icon at the bottom of LW's interface? Yes, but I've followed the directions and put LW on my exceptions list