I have turned XP and Norton firewalls off but still can't connect, followed some links on other help for PlusNet users but not exactly computer literate, please help.

1. OS version? windows XP
2. What firewalls you have? Norton
3. ram?
4. HDD space available?
5. Connection type? (eg: dialup, broadband, cable, etc.) wireless
6. Modem & router brand name & model numbers?
7. Where are you trying to connect from (home, school, work, etc.)? home laptop
8. What version of Limewire (LW) & Java do you have? (Go to LW's menu Help>About LW...) 4.12.11
9. Have you used LW successfully before or is this the 1st time? yes, sunday was fine but monday and today no luck
10. Who is your ISP provider? plus net