• OS version? (eg: Windows XP professional
  MS WINDOWS XP

2. What firewalls you have?
WINDOWS FIREWALL

3. How much ram?
512 MB

4. Hard Disk space available?
A LOT

5. Connection type? (eg: dialup, broadband, cable, etc.)
cable

6. Modem & router brand name & model numbers?
Wireless connecton to a Net Gear wireless router WGR614 v 5 and my modem is a WEBSTAR

7. Where are you trying to connect from (house, appartment complex, school, student accomodation, work, etc.)?
HOUSE

8. What version of LimeWire (LW) & Java do you have? (Go to LW's menu Help>About LW...) Will show both LW & Java version.
Lim Wire Pro 4.12.11 and Java 1.5.0_03

9. Who is your ISP provider (Internet Service Provider)?
Knology

10. Do this simple test for us. Using your browser go here: http://www3.limewire.com:6346/ The page should say 'Your test worked!'. What happens when you go there?
YOUR TEST WORKED

11. Are you sharing the connection with other computers or p2p sharing programs? If yes, please give details of set up.
NO

12. Is this a your 1st try at LW or is this a new problem with an experienced user.
No, I had lime wire pro on the same system and it worked fine however, after a reformat of my system and re-purchase of lime wire pro its stuck behind a firewall. More below.

13. Do you see a brick wall in front of the blue world icon at the bottom of LW's interface
YES, AND NO FIREWALL IS ON

15. Have you given full permissions for LimeWire to pass through your Firewall ?
NOT SURE HOW TO DO THAT,

16. XP users, Please state XP firewall on or off.?
OFF

17. In Start & remove Programs, Is this update Installed, "Security Update for Windows XP (KB931261)" ?
YES I HAVE IT


18. Are you using Manual Port faward in LimeWire OR UPnP ?
I HAVE TRIED BOTH SO FAR


Hello guys, I know your volunteers so I will make this as easy as possible but this is some frustrating stuff…

Okay so I was running pro on this same system with no issues before I had to reformat the hard drive. Upon doing so I had to re-purchase pro and when I got it installed I cant get past the firewall it seems. LM stuck in STARTING CONNECTION and I get no down loads what so ever.

Yes, I have disabled the XP professional windows fire wall and the same problem persists (still see the world and wall)
Yes, I have tried the manual port number
Yes, I have tried creating a manual port
Yes, I have made sure the port numbers match in both the firewall exception and LM
Yes, I have uninstalled it from the start menu and reinstalled it. Same issue…

Hope that gets a good start on the issue… Thanks in advance for any assistance.

David