My wife installed LimeWire a while ago. We share the same computer. She is able to connect and download files, but I am not. When I start LimeWire, it just sits there doing nothing. If I mouse-over the five bars in the lower left-hand corner, it says that it's connecting to the network, but it never does. I've left it up for 5-10 minutes and it still does not connect.

If I log in under my wife's profile and start LimeWire, it connects in about a minute. I know something is wrong with my profile, but I can't find anything different. We are both Windows Administrators on the machine. We have the same Windows Firewall ports open.

Where should I look to begin the troubleshooting process?

Ken

My system information follows:
1. OS version: Windows XP SP2

2. Firewalls:
a) Windows XP Firewall
b) Trend Micro PC-cillin Internet Security 2007 (Build 8.32.1003 / 4.547.00)

3. RAM: 2GB

4. Hard Disk space:
C: Drive - 41.26 GB
D: Drive - 47.68 GB

5. Connection type: Verizon DSL

6. Modem & router brand name & model numbers: Westell VersaLink Model 327W

7. Trying to connect from: Home

8. LimeWire (LW) & Java Versions
LimeWire - 4.12.6
Java - 1.6.0_01

9. ISP: Verizon

10. Simple test results: 'Your test worked!'

11. Are you sharing the connection with other computers or p2p sharing programs? No

12. Is this a your 1st try at LW or is this a new problem with an experienced user? This is my first try.

13. Do you see a brick wall in front of the blue world icon at the bottom of LW's interface? Yes

14. Port forwarding or UPnP enabled?
a) Port Forwarding enabled for DNS, HTTP and HTTPS
b) UPnP not enabled

15. Security programs: Trend Micro PC-cillin Internet Security 2007 (Build 8.32.1003 / 4.547.00)

16. Country: USA