1. OS version? windows xp
2. What firewalls you have? norton personal firewall, windows firewall updated exceptions
3. How much ram? 448MB
4. Hard Disk space available? 40GB
5. Connection type? comcast highspeed internet
6. Modem & router brand name & model numbers? motorola sB5120 not sure if I have a router
7. Where are you trying to connect from home
8. What version of LimeWire (LW) & Java do you have? LW 4.12.11 Java 1.5.0_03
9. Who is your ISP (Internet Service Provider)? comcast
10. Do this simple test for us. Using your browser go here: http://www3.limewire.com:6346/ The page should say 'Your test worked!'. What happens when you go there? your test worked
11. Are you sharing the connection with other computers or p2p sharing programs? If yes, please give details of set up. no
12. Is this a your 1st try at LW or is this a new problem with an experienced user. 1st try
13. Do you see a brick wall in front of the blue world icon at the bottom of LW's interface? yes there is still a brick wall and I have made LW exceptions
http://www.gnutellaforums.com/attach...1&d=1158099342
14. For those using a modem/router, how is your modem/router set up...are you port forwarding or is UPnP enabled? I called comcast and they said that upnp is enabled
15. What security programs are you using (antivirus etc)? Some people might not be aware that their security suite includes a firewall norton antivirus
16. What country are you living in? Sometimes there are ISPs with the same name in more than one country (eg Clearwire in the USA & also in Ireland). USA


I went through all of the help steps and would appreciate any help I can get. Thanks