Unfortunately they didn't fix the problem. I did almost everything to the letter until it got to the part in the Norton's port-forwarding that told me to change the port to something between 10000 & 60000. Not knowing which numbers I could use, I decided I'd better leave that alone. I'm beginning to think my ISP is blocking P2P file sharing traffic because I downloaded and installed Bitspirit thinking I'd have to use something other than LW. Bitspirit also won't work. Any thoughts on whether or not a reputable computer shop repair would touch this - being as P2P file sharing is supposed to be illegal.... Thanks again!