Try to answer them the best you can...
Especially the modem/router info...(If you have a look underneath it, it will tell you the model number and the brand name)...
Also what version of Norton are you using...
Also what version of limewire you are using...
Also if you look in the add/remove programs it will tell you what Java version you are using...
Also who do you pay to have the internet on...
Are you at school or at home ??
And where do you live ??ie. USA ect...

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If you dont live for something...
You die for nothing...