I can't get more than one green bar either. I have emailed support several times and I just get an email from Zenzele saying I did not provider enough information, even though I explained in detail the issue of only having one green bar. I think regardless of how much information one provides it will not be enough. I also have followed the instructions regarding redownloading java, deleting old versions of Limewire, etc... I love the refund policy which is we don't give refunds... The consensus I am getting is that there are hundreds of thousands of people that can't access Limewire because they only have one green bar. Yet most have probably paid for the Limewire Pro. $24.95 times several hundred thousand people equals several million dollars for the owners... I have contacted my credit card company to get my money back.
Sincerely.
A former Limewire Fan.