Im having no luck in connection to LW. I have had LW for years and would like to be able to connect without losing the files I already have.

1. Windows XP
2. Norton Anitvirus but I allow LW
3. ?
4. ?
5. Cable
6. Linksys is all i know
7. Apartment complex
8. 4.14.8 and 1.5.0_03
9. Comcast
10. It said it worked
11. Using same internet connection through router for 3 people. There connection to LW is working
12. Old user with a new problem
13. Yes
14. ?
15. Norton
16. USA