Could you both give your system details, please
System details - help us to help you -> Provide these details when you post!!!


Siobhan,

Don't run Windows & Norton firewalls together...turn off the Win firewall & configure the Norton firewall to allow LW. The threads below have more info about this

PortForward.com - Free Help Setting up Your Router or Firewall
http://www.gnutellaforums.com/226610-post6.html