MD

I can't tell you specifically how to update the firmware for your modem but I presume it is somewhat similar to mine, the Thomson SpeedTouch 585(i)v6.

First you have to go to your modems website and download the latest firmware/software and, if not part of modem's facilities, download the installation wizard. Now, at this point, I have to mention that you must be the modem's administrator, you must be connected to the modem and you are strongly advised to make a backup of your modem's configuration settings.

OK, now run the wizard (you may be prompted to tell the wizard where on your HD the firmware/software is located), reboot your modem, reinstall your configuration settings (because these are usually lost during the upgrade/update process) and that should be that.

However, before attempting any of this you should have a quick chat with your modem's help desk to see if the firmware update will cure your problem.


UK Bob