Hi,

I've had the pro installed on my computer, but due to a virus, it is no longer, i've kept my receipt and downloading instructions. But when I attempt to redownload and it asks for my email address that I had used to originally download it, it comes back as never having said email address on file. And I refuse to pay for something that I have already paid for, for which I have stated that I have a reciept for. IF someone in the management area or whatever can do something I would appreciate it, as I can't even get into the help cause it wants the email addy, grrrrrrrrrr

thanks